New headers for website pages 15.png

By now, most Albertan’s have heard the exciting Alberta's Open for Summer Plan announcement! This allows us to safely start getting back to normal, as the Premier stated.

 

ON JUNE 10 WE ARE OPENING!! We are thrilled to be welcoming back our members. Our Memberships are back with the amenities you’ve come to know & love – such as FREE Play Now activities.

Membership Reactivations (from April/May 2021 Pause) and New Memberships

If your active membership was paused in April or May of 2021, you are entitled to UP TO one free calendar month of membership. For example, if you reactivate anytime in June, the balance of June would be free and the next scheduled payment would be July 1, 2021. Please note that we are unable to offer the free month to anyone who paused at the end of April and/or did not pay the membership fee for May in full. All other previous memberships were cancelled in December and would require a new purchase to proceed. If you are interested in purchasing an Annual Membership, please select the option above. If you would like to reactivate your paused membership or purchase a monthly membership, call us at 403-932-1635 or pop down to our Guest Services desk.

 

Membership FAQ

What is the status of my membership?


Active memberships as of May 9, 2021

  • All active memberships will be paused effective May 10, 2021 – stopping all future payments until SLSFSC can reopen and you are ready to return.
  • In lieu of a partial refund for May membership fees paid, members will receive a free month upon the reactivation of their membership.
  • Once a member has chosen to reactivate their membership payments will start on the next applicable month.
Suspended memberships as of December 2020
  • All memberships which were suspended in December 2020 will remain suspended until SLSFSC can reopen and you are ready to return.
  • The account credits which were placed on your SLSFSC Account for the remaining term of your membership (annual & monthly memberships with recurring payments) remain in your account and have not changed.




Will my monthly recurring membership fees automatically restart when SLSFSC reopens?


No. Membership fees will not be charged until you give SLSFSC clear direction to engage your membership as outlined above.




Can I cancel my membership?


  • If you have not directed our Guest Services team to restart your membership in 2021, there is no need to cancel your membership.
  • All annual memberships were cancelled in December 2020 and applicable account credits were issued.
  • Monthly memberships that have not been reactivated after the December 2020 closure remain suspended. Memberships will NOT automatically restart.




How do I view my SLSFSC account credit balance?


  • To view your account credit, log-in to your SLSFSC account by clicking the purple ‘Account log in here’ button located at the top right of our Home page.
  • On the top right, click ‘My Account’ and select ‘Account History’ to show your available ‘Credit Balance’.
  • To apply your credit online to a PLAY More registered program or PLAY Now single activity, choose the activity that you would like to register for, and then select the ‘Use Credits’ payment option to apply your credits towards to the cost of the activity.
  • Please contact our Guest Services team if you require assistance with your SLSFSC Account.




Who can I contact with questions?





How do I use my SLSFSC account credits when the facility re-opens?


  • SLSFSC Account Credits can be used towards membership payments, 30-day PLAY passes, PLAY NOW single activity bookings, registered programs, personal training packages, facility and room rentals, gift cards and SLSFSC merchandise.
  • To access your SLSFSC Account Credit, please  log in to your account on our website or ask a Guest Services Representative.
  • SLSFSC Account Credits do not expire.





Covid-19 Protocols

Do I need to wear a mask in the pool?


Based on what we know right now – NO. You are required to wear a mask until you are participating in an activity ie. In & out of pool.




Do I have to wear a mask when working out or on the track?


Based on what we know right now - NO




Do I have to wear a mask in your facility?


Yes, you are required to wear a mask until you are participating in an activity.




Is the facility opening to Members only or drop-in as well?


Everyone gets to PLAY!




What happens to the swim lessons that didn’t get finished due to closure?


Everyone was notified via email. Amount for remaining unused classes was put as credit on your SLSFSC account for use in registering for future programs, memberships - anything at SLSFSC.




How many participants will there be in Swim Lessons?


Depends on the class & current restrictions. Typically with no restrictions:

Starfish/Duck/Sea Turtle (parented classes): 10

Sea Otter & Salamander: 4

Sunfish, Crocodile, Whale & Swim Kids Levels 1-4: 6

Levels 5 & 6: 8

Levels 7/8 & 9/10: 10

Private: 1 (or 2 if within 1 skill level of each other)




Are spectators now permitted?


Based on what we know right now – yes, physical distancing and masks are required. We are required to limit admission to a 1/3 of fire code capacity.