WITHDRAWAL, TRANSFER & CANCELLATION POLICY

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Withdrawals: 

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More than seven (7) days' notice prior to program start date:

Customer's choice of a full ​refund or account credit, less an administration fee of 10% of the program cost

NOTE: you may now process your own withdrawal from a program and receive your refund through your online account using our new ACTIVENet system.

IMPORTANT: when processing your own refund, the system will automatically select the account credit as form of refund. If your original payment method was with a credit card and you would like the refund to be processed back to your credit card, you will need to change the refund method from "Account" to "Credit Card" 

 

More than 24 hours’ but less than seven (7) days’ notice prior to program start date: 

Customer's choice of a 50% ​Monetary refund or full account credit, less an administration fee of 10% of the program cost

NOTE: you must submit this withdrawal and refund request form.

 

Less than 24 hours' notice prior to program start date: 

No refund or account credit will be issued.

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SLSFSC reserves the right to revise our Registered Program Withdrawal, Transfer and cancellation terms.

SLSFSC will process monetary refunds and/ or account credits as soon as reasonably possible.