WITHDRAWAL, TRANSFER & CANCELLATION POLICY

Withdrawals: 

More than seven (7) days notice prior to program start date:

Customer's choice of a full ​refund or account credit, less an administration fee of 10% of the program cost

NOTE: you may now process your own withdraw from a program and receive your through your online account using our new ACTIVENet system

 

More than 24 hours but less than seven (7) days notice prior to program start date: 

Customer's choice of a 50% ​Monetary refund or full account credit, less an administration fee of 10% of the program cost

NOTE: you must submit a withdrawal and refund request in writing by email or completing a refund request form in person at the Guest Services front desk

 

Less than 24 hours notice prior to program start date: 

No refund or account credit will be issued

SLSFSC reserves the right to revise our Registered Program Withdrawal, Transfer and cancellation terms.

SLSFSC will process monetary refunds and/ or account credits as soon as reasonably possible.